Hi! I’m Jo.
My mission is to help you get clear about what you want to say and how you want to say it. Clear, confident communication reduces stress, cost and conflict.
I use a tailored combination of training, consulting and coaching to make sure you get results, because I know how expensive poor communication can be.
My Services
Dentists
I know that it’s important to communicate ethically and to feel confident in what you’re proposing. As you’re aware, though, many patients in private practice say no to perfectly accurate treatment plans.
Effective communication means that your patients can hear it, trust it, and act on it. This reduces gaps in the books, stress, and patients walking away from treatment they genuinely need.
Whether you need full training in ethical, effective communication or a bit of tweaking of what you’re currently doing, I can tailor a Communication Support Package for you.
Small Business Owners
Many small business owners don’t feel confident telling staff what they need and then holding them accountable when it matters. Sound familiar? You might be great at running your business, but still dread difficult conversations or unclear expectations.
Maybe you’d rather learn to communicate clearly and early than end up performance-managing someone out. I can help.
You can start with practical, downloadable tools you can adapt to your business. Or we can work together one-on-one to get clear on what you want to say, how to say it, and how to make it stick.
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Proven results with a fresh approach
To ensure that you can trust me
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20+ Years of Communications Experience
Both in person and online
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Flexible and tailored solutions
To give you peace of mind
Communication Tools
Tools to get meaningful commitment from patients
Dentists have been telling me for years that what you learn at uni about how to present treatment doesn’t necessarily work on private patients. So learn what works!
Tools to get accountability from staff
Get clear on what you want to hold your staff accountable for, and learn effective ways to say it. Get help “tweaking” the script so that it sounds like you and is directly relevant to your employee.
People just like you have said…
"Dental school teaches us dentistry. Accountants and book keepers help with the dollars. Nothing teaches us effective people, and self, management. Whilst I am fortunate to own my own business, I was fumbling along with no idea how to progress in to the leadership roles I was expected to take, most importantly as a practice owner. Jo was my business consultant over a five year period and during that time we explored the deeper meaning of business ownership, leadership and effective people management.
It is simple to resort to a position of "it's a business decision" but this is a destructive management technique when you employ people, particularly in a small business. Under Jo's careful guidance, which was always preceded by careful, active listening, I was able to focus on the business numbers that mattered, and more importantly communicate far more effectively with my staff. I began to understand what was holding me back in my own growth, and how to be a leader, but also how to foster growth from within my business by understanding and supporting my staff."
Dr Melanie McApline, Western Periodontics, Perth
Get in Touch!
Book a complementary introductory session with me to work out if I can help.
Please take this appointment seriously and make a time that really works for you.
